Do you service all elevator makes and models?

Yes. We repair and maintain most residential and commercial elevator systems, including dumbwaiters and brands that have been discontinued.

What is a QEI inspection?

A QEI (Qualified Elevator Inspector) inspection is a professional safety and condition assessment performed by a certified inspector for new construction, real estate transactions, and escrow.

Privacy Policy | Guided Elevator

This privacy policy explains how Guided Elevator (“we,” “us,” or “our”) collects, uses, and protects your Personally Identifiable Information (PII) when you visit our website at www.guidedelevator.com. PII is information that can be used alone or with other data to identify, contact, or locate an individual. We encourage you to read this policy carefully.

What Personal Information Do We Collect?

We collect basic information only when you voluntarily submit our contact form to express interest in our elevator repair services. This may include:

Name
Email address
Phone number
Mailing address
Any other details you provide in your message

We do not collect:

Credit card information
Location data
Login credentials
Any information from children under 13

Our website has no user accounts, shopping cart, or interactive features beyond the contact form.

When Do We Collect Information?

We collect information only when you fill out and submit the contact form.

How Do We Use Your Information?

We use your information solely to:

Respond to your inquiry about elevator repair or maintenance
Provide customer service related to your request

We do not use your information for marketing, newsletters, ads, or any purpose beyond your specific inquiry.

How Do We Protect Your Information?

We store your information securely and limit access to authorized personnel only, who are required to keep it confidential. We use standard security practices to protect your data. Since we do not process payments, no financial information is collected or stored.

Do We Use Cookies?

Our site may use minimal essential cookies to ensure basic functionality (e.g., form submission). You can disable cookies in your browser settings. This will not prevent you from contacting us.

Third-Party Disclosure

We do not sell, trade, or share your information with any third parties.

Third-Party Links

Our site may link to external websites. We are not responsible for their content or privacy practices.

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA by posting this clear privacy policy on our website. We do nottrack users or honor “Do Not Track” signals, as we do not engage in behavioral advertising.

Children's Privacy (COPPA)

We do not collect information from children under 13 and do not market to them.

Fair Information Practices

In the unlikely event of a data breach, we will notify affected users via email within 7 business days.

CAN-SPAM Act

If we email you in response to your inquiry, we will:

Use accurate subject lines and sender information
Include our physical business address
Honor unsubscribe requests immediately

To stop emails, reply “STOP” or contact us at info@guidedelevator.com.